Effective Date: August 29, 2026
Welcome to Makhana Max, a brand of Food of Makhana. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, purchase our products, or contact us regarding our raw, flavoured, premium-quality, packaged, or bulk makhana products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or contact us:
Personal Information
- Full name
- Mobile/phone number
- Email address
- Billing and shipping address
- Business/company name, where applicable
- Information provided while placing bulk or wholesale orders
- Any other information you voluntarily provide through forms, WhatsApp, email, or other communication channels
Order Information
When you purchase our products, we may collect information related to:
- Products ordered
- Quantity and packaging requirements
- Delivery details
- Order value
- Payment status
- Bulk/wholesale order requirements
Technical Information
When you visit our website, certain information may be automatically collected, such as:
- IP address
- Browser and device type
- Operating system
- Website pages visited
- Date and time of access
- General website usage information
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Deliver products to your requested address
- Respond to your questions and inquiries
- Provide quotations for bulk, wholesale, or business orders
- Communicate with you regarding your orders
- Provide customer support
- Improve our products, packaging, website, and services
- Send important information related to your orders or inquiries
- Prevent fraud, misuse, or unauthorized activities
- Comply with applicable laws and legal requirements
If you provide your contact information for marketing or promotional communication, we may use it to share information about our products, offers, or services, subject to applicable laws.
3. Bulk and Wholesale Orders
For bulk, wholesale, corporate, or business orders, we may request additional information such as business name, GST details, delivery requirements, packaging specifications, and other information necessary to process the order.
Such information will be used only for legitimate business, order-processing, communication, accounting, delivery, and legal purposes.
4. Payment Information
Payments may be processed through third-party payment service providers. We generally do not store complete payment card, banking, or other sensitive payment credentials on our own servers.
Payment information may be collected and processed directly by the applicable payment service provider according to its own privacy policy and security practices.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
- Delivery and logistics partners
- Payment service providers
- Website hosting and technology providers
- Customer-support or communication service providers
- Professional advisors, where necessary
- Government authorities or law-enforcement agencies when legally required
We only share information that is reasonably necessary for the relevant purpose.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and improve the user experience.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and accounting requirements.
When information is no longer required, we may delete or securely dispose of it, subject to applicable laws.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
11. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent for certain communications
- Opt out of promotional communications
To make a privacy-related request, please contact us using the details provided below.
12. Marketing Communications
If you receive promotional emails, messages, or other marketing communications from us, you may request to stop receiving such communications.
Please note that you may still receive essential communications related to orders, payments, deliveries, inquiries, or other necessary service-related matters.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, products, services, technology, or applicable legal requirements.
Any updated Privacy Policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Makhana Max
Email: info@makhanamax.com
Address: 2nd Floor, Yog Maya Sadan, Chitrawani Road, Purnia – 854301
We will make reasonable efforts to respond to privacy-related requests within a reasonable period, subject to applicable law.
Makhana Max – A Brand of Food of Makhana
